Lean Digitalisation

In today’s fast-paced and competitive environment, businesses must continuously adapt to stay ahead. Many organisations have adopted Lean principles to eliminate waste and improve operational efficiency. Over time, these practices have evolved further through digital transformation — leading to the concept of Lean Digitalisation.

Lean Digitalisation – combining Lean methods with digital tools in construction

Lean Digitalisation integrates Lean thinking with digital tools to streamline processes and reduce inefficiencies. Instead of digitising flawed workflows, the approach emphasises improving processes first, then enhancing them with technology. As a result, organisations avoid amplifying inefficiencies and gain greater value from their digital investments.

For instance, by implementing Lean Digitalisation, companies can:

Collect real-time data directly from the field
Reduce delays through immediate updates
Equip teams with intuitive, easy-to-use digital tools
Make timely, data-informed decisions across operations

When digital tools are introduced without first refining workflows, they often increase costs and introduce complexity. Therefore, a Lean-first approach ensures the technology truly supports operational goals.

At Lean Touch Solutions, we help organisations drive meaningful transformation through Lean. Before recommending any digital tools, we assist clients in mapping and improving their core processes. Once those processes are optimised, we guide the digital implementation — ensuring maximum benefit and minimal disruption.

Case Study: CVI Digitisation Project

SIRO civil crews previously relied on handwritten documentation for Confirmation of Verbal Instructions (CVIs). Their paper-based system caused several problems:

To address these challenges, a mobile app was designed and rolled out. The new process brought immediate benefits:

Summary Project Statement & Objectives

SIRO civil crews manually complete duplicate books of
confirmation of verbal instructions (cvis)
Hand CVls into office to key to excel database (see Fig No 1 CVI duplicate
Crews also take photos & Point of interests and email back to office admin.
Supervisor creates individual folders for all CVIs (paper folder holds CVI, electronic folder for photos & POI)
Project aim is to replace paper form with mobile app to collect the same information.
Project aim is to calculate real time the revenue generated fromthe CVI (variations)

Summary of results / key metrics

Summary of Process Implemented

Each crew enters the information to a mobile app
They use the same device to take job photos, type & measurements of works.
Once job is complete the data is uploaded to the database automatically. No administration required.
The revenue created is downloadable real time from the database

Benefits

Each crew enters the information to a mobile app
They use the same device to take job photos, type & measurements of works.
Once job is complete the data is uploaded to the database automatically. No administration required.
The revenue created is downloadable real time from the database

Benefits of Lean Digitalisation

Lean Digitalisation brings together the best of Lean thinking and modern technology. Key benefits include:

Book a Consultation on Lean Digitalisation

Ready to go beyond traditional digitisation? Let Lean Touch Solutions show you how to build efficient, responsive, and waste-free operations using Lean Digitalisation — the right way.

Lean Touch Solutions Limited was founded in 2012. The company has partnered with Clients across Europe to improve productivity via a wide range of Lean Transformational, Behavioral changing, Tools & Techniques.

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