Frequently Asked Questions
Lean behaviours are the daily habits of leaders and crews that make lean tools work, such as listening to the frontline, going to see the work, raising problems early and learning without blame.
Teams often learn the tools but leaders keep their old habits. When leaders blame, work from the office or treat improvement as an occasional event, lean gains fade.
A gemba walk is a regular visit by a leader to the place where work happens. The aim is to watch, listen and ask questions in order to understand problems first-hand, not to inspect or blame.
It is the shared belief that people can raise problems, admit mistakes and ask questions without fear of blame. It helps teams surface risks early, before they become incidents.
Lean Touch Solutions provides LCI-registered lean behaviours training and coaching for contractors across Ireland, the UK and Europe.
In short:
Lean tools give you a method. Lean behaviours keep it alive. Respect your crews, make it safe to raise problems, walk the work, learn without blame and improve a little every day. Start with the 30-day plan and build from there.